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e-mail od lockerz.com 28.11.2009
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marmand Offline
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Post: #1
e-mail od lockerz.com 28.11.2009
To ensure that all Lockerz members who redeemed last week get their prizes, we are sending out TWO order receipts: one within a hour after you redeemed, and one a few days after you redeemed.



When you redeemed your PTZ Place prize on November 23, 24, or 25 you received a receipt from Lockerz. This receipt says "Order Receipt" at the top.



Yesterday, on November 27, we sent out second order receipts to most members. This second order receipt started out with this sentence: "We received your order for the following prize or prizes," and then it lists the prize or prizes you redeemed.





If you did not receive this second order receipt on November 27, please forward your first order receipt (the one with the words "Order Receipt" at the top) to teri@lockerz.com by end of day Monday November 30.


A few days after we receive a copy of that first order receipt, we'll send you your second order receipt. If you have already forwarded your first order receipt to teri@lockerz.com, you do not need to forward it again.


We're sorry, but we can't respond to emails sent to teri@lockerz.com.



Thank you.


The Lockerz Crew


Proszę o przetłumaczenie
29.11.2009 16:23
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zvVierzak Offline
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Post: #2
RE: e-mail od lockerz.com 28.11.2009
Jeżeli zamawiałeś coś z PTZ Place w Listopadzie 23, 24, lub 25, otrzymasz potwierdzenie zamówienia z lockerz. To potwierdzenie będzie zaczynać się od "Order Receipt".

Wczoraj, 27 Listopada, wysłaliśmy drugie potwierdzenie zamówienia do większości użytkowników. To drugie potwierdzenie zaczyna się od "We received your order for the following prize or prizes," i pokazuje listę Twoich zamówień.

Jeśli nie otrzymałeś tego drugiego potwierdzenia zamówienia w 27 Listopada, proszę odpowiedz razem z pierwszym potwierdzeniem zamówienia(tym zaczynającym się na "Order Receipt" na górze) na teri@lockerz.com do końca Poniedziałku 30 Listopada.

Kilka dni po otrzymaniu tego pierwszego potwierdzenia zamówienia od Ciebie, wyślemy Ci drugie potwierdzenie zamówienia. Jeśli już raz wysyłałeś to pierwsze potwierdzenie zamówienia na teri@lockerz.com, nie musisz wysyłać go ponownie.


Przykro nam, ale nie odpowiadamy na maile wysyłane na teri@lockerz.com

Dzięki.

The Lockerz Crew
29.11.2009 16:36
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marmand Offline
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Post: #3
RE: e-mail od lockerz.com 28.11.2009
Dzięki Big Grin
29.11.2009 16:38
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KacpeR Offline
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Post: #4
RE: e-mail od lockerz.com 28.11.2009
Wie ktoś może ile trzeba czekać na jakąkolwiek odpowiedź od lockerz? Bo nie dostałem nawet odpowiedzi automatycznej;/
29.11.2009 17:13
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isparrow Offline
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Post: #5
RE: e-mail od lockerz.com 28.11.2009
Oni pisali, że nie odpowiadają z teri@lockerz.com.
29.11.2009 18:16
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Post: #6
RE: e-mail od lockerz.com 28.11.2009
Ale większość dostaje odpowiedź automatyczną...
29.11.2009 18:41
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Hector Offline
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Post: #7
RE: e-mail od lockerz.com 28.11.2009
Też dostałem takiego maila.
Potem dostałem drugiego o długiej treści:
Kod:
Hey everyone. Things have been a bit crazy this week with the Z-List Only
Prize
Redemption. The Lockerz crew has been working non stop - even during what
is
traditionally a holiday break here in the U.S. Some emails in our queue
have
yet to be answered and I'm putting together this bulk response addressing
some
of the PTZ related issues that we're getting the most emails about. Now,
if
this response doesn't answer your specific question or address your
specific
problem, don't feel like I'm blowing you off with an auto response.
Simply
reply back to this email and I'll give you the individual attention you
crave.

I'm Not Getting PTZ For Logging In / My Daily PTZ and Answer Disappear

We're sorry to hear that you're not seeing the PTZ you deserve. This
happens
from time to time but we're currently investigating this issue as we've
been
hearing from some members this week that their Login PTZ aren't credited,
their
Daily PTZ disappear upon refreshing the page, and their answer isn't
saved.

If you ever notice your PTZ not going up after logging in or answering
the
current day's Dailies question, in most cases, this is a temporary
display
problem. Everything is typically documented in the database and your PTZ
should
display very soon. But, in this case, we're looking into the possibility
of
some accounts being affected by a bug that is resulting in these PTZ
being
lost.

We generally add any missed daily, login, or referral PTZ that are
documented
in our database as earned but not counted whenever we do our periodic PTZ
cleanup. That's when we remove any fraud PTZ from member accounts and add
any
missed Login, Daily, or Referral PTZ. But its easier to do this when your
Daily
answers have saved on the site with an accurate time stamp. Then we know
for
sure that you logged in that day and answered the Daily and its easy to
credit
you those PTZ. Judging from the emails we've received this may not be
happening
right now. We hope to have this straightened out soon so you can begin
accumulating PTZ again.

In the meantime, if you're not getting Login PTZ, make sure that you are
typing
your password/combo when logging into Lockerz everyday. We believe there
is an
issue at the moment with the "Remember Me" box - so make sure that
particular
box isn't checked.

I'm A New Member and My PTZ are Stuck at 0

We're very happy to have you here at Lockerz and we're sorry to hear about
the
problems you're having with your account. We know it's frustrating and
it's not
necessarily the first impression we want to make on you. But Lockerz is
still
very much a work in progress!

Some new accounts are having display and PTZ issues. Most notably their
myLockerz page doesn't display properly, the information they enter into
their
Settings doesn't save, and their PTZ never accumulate and stay at zero.
We're
happy to report that most of these accounts will be fixed in the coming
days.

Once your account is fixed, when you log in, you will see that you're
starting
with 2 PTZ. Don't freak out. The rest of your PTZ will show up in your
balance
very soon!

The PTZ you earned from the game you played when you first joined did not
get
counted, and we have no way of determining how many PTZ you actually got
for
playing the game. So we will put 25 PTZ into your account sometime in the
next
few weeks for playing the game. This is considerably more than the
average
score for the game. We realize that some of you may have scored better
than
most people and we're sorry that we can't give you the PTZ you originally
earned from the game.

The Dailies PTZ that you earned while your account was not working have
also
not registered. But we can determine how many PTZ you earned by answering
the
Dailies question. We will put those PTZ into you account in the next few
weeks
as well. We will also put in login PTZ for each day that you answered
Dailies.
And any referral PTZ from friends that have signed up to Lockerz through
your
invitations will also show up.

I Just Started Accumulating PTZ - But Where Are My Game PTZ and Previous
Login
and Daily PTZ

Please see above. We haven't forgot about you. You will soon see your
Login,
Daily, and Referral PTZ along with the credit of 25 PTZ for the glitch
with the
PTZ Catch game.

The PTZ For My Redeemed Prizes Haven't Been Taken From My Balance

We realize that member accounts were not debited properly after
redemption. The
good news is that if you redeemed a prize legitimately and have a
confirmation,
you'll get your prize! Unfortunately, if you did not receive an order
receipt,
then your redemption was unsuccessful.

We'll be adjusting your PTZ once we process your order. This system issue
may
have allowed members to redeem multiple prizes that you truly did not have
the
points for. With that said, we will allow your first item to go through
and
cancel the remaining prizes (over 50 points in one day) without any
penalty to
you.

If you have received a receipt with an order #0 or # on it, or a receipt
with
the wrong product on it, your order went through, but please email the
Lockerz
receipt that your received to teri@lockerz.com. We can then process these
orders over the next week and ensure that your prize is processed
correctly.
Make sure you email the receipt, otherwise we won't be able to process
your
order.

My Friends Signed Up - Where Are My PTZ?

There can be a delay sometimes getting your invited sign ups to show as
"Accepted." It might also show as "Not Opened" when you know they opened
their
invite. Their status eventually updates and the referral PTZ will display
in
your account.

Where Did My PTZ Go?

Some members right now have a display bug where they may not be seeing all
of
their PTZ. We have your PTZ in the database so we know what your PTZ
balance
actually is. If you lost a lot of PTZ out of nowhere, and you feel like
you're
experiencing this problem, message me back and I should be able to tell
you the
PTZ we have for you in the database. Note to some members that recently
emailed
Amnesty confessions of cheating - your reduced PTZ may be the result of
your
cheating - but I should still be able to confirm that for you.

Hopefully this email has addressed your question or problem. If it
hasn't,
please reply back and I'll take a look into your specific issue. We are
doing
our very best to get these bugs and glitches cleared up so your Lockerz
experience isn't so complicated and confusing. Thanks in advance for your
patience and membership at our beta site!


Lockerz Support
Pittsburgh, PA
support@lockerz.com

I w nazwie tematu miał: [Support #238620] PTZ
Czy to jest może numer mojej przesyłki?
29.11.2009 19:01
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Post: #8
RE: e-mail od lockerz.com 28.11.2009
chyba nie bo pisali ze temat będzie się nazywać
"We received your order for the following prize or prizes,"
(Ten post był ostatnio modyfikowany: 29.11.2009 19:16 przez patryk1732.)
29.11.2009 19:16
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Post: #9
RE: e-mail od lockerz.com 28.11.2009
(29.11.2009 19:01)Hector napisał(a):  I w nazwie tematu miał: [Support #238620] PTZ
Czy to jest może numer mojej przesyłki?

nie to nie jest numer twojego zamówienia.
29.11.2009 19:17
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Post: #10
RE: e-mail od lockerz.com 28.11.2009
(29.11.2009 19:16)patryk1732 napisał(a):  chyba nie bo pisali ze temat będzie się nazywać
"We received your order for the following prize or prizes,"

Ja nie dostałem żadnego potwierdzenia nowego, a tym bardziej o takim temacie..
29.11.2009 21:40
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